The Bhagyodaya Co-Operative Bank Ltd.

Customer Grievance Redressal Mechanism

At The Bhagyodaya Co-Op Bank Ltd. we are committed to providing the highest level of customer service. However, in case of any grievance or complaint, customers may approach us through the following channels:

Level 1: Branch Level (Nodal Officers)

Customers are requested to first contact the respective Branch Nodal Officer for resolution of their complaints.

Sr. No.	Branch Name	Nodal Officer Name	Mobile No.	Email ID
1	Nava Madhavpura	Jayesh M. Patel	9374242231	nmp.branch@bhagyodaya.bank.in
2	Ranip	Mahesh M. Patel	9426768449	rnp.branch@bhagyodaya.bank.in
3	Paldi	Kunjan R.Shah	9974102276	pld.branch@bhagyodaya.bank.in
4	Memnagar	Hiren A. Patel	9824549371	mem.branch@bhagyodaya.bank.in
5	Premchand Nagar	Ashwin S. Shah	9426645868	prm.branch@bhagyodaya.bank.in
6	Shyamal Raw House	Sujal L. Gandhi	9427618723	shy.branch@bhagyodaya.bank.in
7	KK Nagar	Yashwant B. Patel	9426519417	kkn.branch@bhagyodaya.bank.in
8	Changodar	Anil B. Patel	9925574574	chg.branch@bhagyodaya.bank.in
9	Maninagar	Keyur I. Parikh	9374242256	mnn.branch@bhagyodaya.bank.in
10	Kathwada	Ripal R. Kachhiya	9979897971	ktw.branch@bhagyodaya.bank.in
11	Vatva	Ketan K. Desai	9898040092	vat.branch@bhagyodaya.bank.in

Level 2: Bank Level (Senior Nodal Officer)

If the complaint is not resolved satisfactorily at the branch level within 7 working days, customers may escalate the matter to the Senior Nodal Officer:

Name: Nimesh Shah

Designation: [DGM]
Mobile No.: 9824093539

Email ID:nimesh.shah@bhagyodaya.bank.in

Level 3: Regulatory Authority (RBI Ombudsman)

If the complaint remains unresolved within 30 days, the customer may approach the Banking Ombudsman under RBI’s Integrated Ombudsman Scheme.

Website: https://cms.rbi.org.in

Important Notes:

Please mention Account Number / Customer ID in all communications.
Complaints will be acknowledged within 48 hours and resolved within 7 working days (subject to complexity).
Customers are advised to keep a record of complaint reference number for future follow-up.

Grievance Redressal

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